Over the years, Lowe’s Home Improvement has advanced in productivity and quality. These stops proved far less painful than I imagined, but time consuming, and we resumed our usual shopping schedule at Columbia Park near 30th Street hours after we would have normally, skipping stops in the dollar store and Staples in order to shave off time we would need later (I still had to construct the closet organizers, rearrange my clothing, and replace the screens) when we got home.
Over the last few years Lowe’s has used a variety of different techniques to improve its productivity and quality. Lack of communication between workers on the floor and management bring rise to issues concerning policy and its proper enforcement. Customers often had bad experiences with the quality of products Lowe’s retails.
The company actively practices total quality management, a philosophy that stresses three principles including customer satisfaction, employee involvement, and continuous improvement. Since most of the products are brought in from different areas of the world quality circles and special-purpose teams assist in the inspections mentioned above.
And since several cats have made a habit of clawing up window screens, less to escape than to get the leaves outside, we figured to replace some of these during the Lowe’s trip. These regional distribution centers provide opportunities to stock-up on materials available at discount rates during off seasons.
For us, the trip to Lowe’s is just a hop, skip and jump up Route 1&9 – which runs along the foot of our street – to the stores some 80 blocks away. The company’s dependence on third party suppliers make it difficult to ensure the quality of the goods they offer in their stores, which often leads to product recalls.